賓館餐飲部年度工作總結(jié)

賓館餐飲部年度工作總結(jié)

One,adjustmanagementmeasure,reducecostcost.1,willoutsidemeatdepartmentreletgoesout,slamthedoorcomeforyears“insideandoutsidedoublerepairtwotacticsof”,“tocatch,twotacticsisnottoughthedispersivemanagementpatternof”,graspafisttocome,centertheeatinsideenergydevelopmenttomanage.Annualrealizedbusinessincome17xxxx201*yuan,than15xxxxofannualoftheeatinsidelastyearyuanbusinessincomeexceedsfrontal2xxxxyuan.2,reduceshortmanagementendandgainindexreasonablycertainly,mealministrymanagesalayertofulfilfirmtomakegreateffortsmanagementaroundgoalassignmentandindexclosely,tryeverymeans,doone’sbestreducescost,managingcost.Mealministrywas201*belowthecircumstancethatoverfulfilswagesofyearjob,employeetoincreasegenerally,theforeheadspendscostrateanddeficittoalldropthan201*.3,theadministrativelayerthatcooperatesguesthousemakeknowntolowerlevelssellstheassignment,positivetoneassistofmealdepartmentemployeecompleteasaleconsciousness,expandinsideexportneedinghurried.Aserviceofredwhitedinnerthatrecievesin201*yeardiningroomismedium,haveberecommendedbyhotelstaffandrisingintroduce,%whatheldentireredwhiteparty,realizedguestsatisfaction,employeetobebenefited,dining-roomgetsbenefit3winanobjective.4,lookforexactlocation,escapeandguesthouseperipherydining-roomcomelooseintenselybitofcontention,marriagebanquet,conference,groomwaitfororganizationpassengersourcetobemainattackdirectionsurely,allocatedtheassistantmanagerofacoupletoutsidebeinchargeof,increaseroundguestsale.Theamountthatmeetsintheconference,classmatealliscomparedreductivecircumstancefelllastyear,haddoneenergeticallygroomdigandwelcomethejoboftheclass,veryoldratemadeupforwhatformerplacecausestobeshortofcaustic,laidsolidfoundationtooverfulfilmanagementtasktohit.2,strengtheninteriormanagement,improveservicequality.1,severetheindividuationthatcatchsaclerkgrooms.Emphasizegroomlanguageofcourteousandformal,limbsisapplied,risetobepushedtotheguestdishandcomplainshouldcapabilityofright,processing,makeeveryclerkallcanblockonesidealone,thecircumstancethatinpersonnellittle,jobweighsfallstoallcancarrythenormalplaythatservesskillandlevel.2,ofthestabilitythatmaintainscheftechnologylevelhardandinnovationabilityrise.Undertookexchangingtochefpersonnelinthelightoftechnicalconditioninthebeginningoftheyear,andloseinforce,reasonableconfigurationpersonneldividestheworkwhenstagenumberismuch,strengthenmutualcooperation,makesurethecharacterofdishasks.Thecoursethatkeepscertaintastesanewrate,ofguestofcontentedandcertainperiodbegnewneed.3,ofthefoodsanitationconsciousnessthatstrengthensmemberofmealministryensembleandlevelgroom.Invitewholesomesupervisorymanagementdepartmentformanytimesofpairofpurposeful,dining-roomfoodthathaveakeypurchase,checkandaccept,clean,thelinksuchastreatmentundertakesspotsuperintendanddirectorguidesreachgroom,aggrandizementfoodsanitationworksoftencatchnotdischarge,emphasizeprovisionhealthfulseriousness.4,thevocationaltrainingthatstrengthensadministrativelayer.Ininstallment,thevocationaltrainingthatenterslineofbusinessofallsortsofone’sownprofessiongroupbygroup,improveadministrativeconsciousness,levelofmanagementceaselessly,studysthinordertoapplyit,learntobeusednownow.3,reasonabletransformhardwareestablishment,equipment.1,theadjustmentofkitchenlayoutanddecorate.Askstrictlyaccordingtowhatdefendinspectdepartmentlayoutofsoundprogramkitchen,afewcarryblackkitcheninonedaytochangenewcolour,improvedworkingenvironment,improvedwholesomequality,offerredpreconditionto“DongBoisFM201*|PES201*|FIFA

recievedsuccessfullyofmeeting”.2,southofdoorlampboxdecorateandinstall.Makethesamescorefordevious,peacefuldining-roomrepastenvironmentaddedafewminutesfestivalenragewiththeperson.3,acquiredthetablewareofbanquetofmarriageofabatchofformacompletesetandtraditionalbanquet,napkinandtableclothoffestivalLongFeng,recievetofinisheachmarriagetocelebratelaidgoodcorporealfoundation,alsobethisyearwedding0complaincreatedacondition.4,newrepairbanquetinghallandafewbalcony,anddeckcalligraphyandpaintingisdecorated,addedtheculturebreathofdining-roomandrepastatmosphere,raisedbalconyutilizationrate.4,strengthengroupefforts,deepenglobalsense.Hourofmemberofmealministryensembleremembersguesthousewellisglobalidea,determinedandobedientguesthouseisarranged,cooperateformanytimesandassistguestroomministry,officetoundertakeall,stuccopaintscarrying,plantaflowertoweed,theactivitysuchasclearcarryrubbish,itismewitheverybody,Iamtheservicebeliefofeverybody,serviceguesthouse,serveemployee.5,overcomedifficulty,finish”of“DongBosmoothlytorecieve.Meeting”isoppositethe“DongBo201*sinceofmyguesthouse,mydining-roomgoodluck,itisachallengemore.Facingrecievefirstlargeinternationallytheformidabletaskofthegroup,mealministryhasdoneeachpreparationworkseriously,arousethegroupspiritoftheenthusiasmofemployeeandplaypoolthewisdomandeffortsofeveryoneadequately,overcamepersonneltheadverseelementwithweakforceoflittle,technology,eliminatealldifficulty,reachtheobliviousofoneselfspiritthatrespectpropertywithfullworkingenthusiasm,finishedsmoothly,satisfactorilywelcomethejob.6,existenceproblem.1,administrativemethodisbackward,causemanagementnottoreachthedesignatedposition,detailisnotcaught,thekeywasinchargeofgood.2,medicinalpowderguestsalestrengthisinsufficient.3,dishinnovationabilityisdefective.4,balconywiringageing,damagedisserious.5,formalemployeeageslantsbig,devoidagleamofservespersonnel.6,serviceoftheclerk’sstandardization,individuationcannotholdtofrombeginningtoend.7,planned201*.1,continuetoperfectakitchendecorate,thestandardthatquantifiesmanagementinordertoclassificationdoesthestandardgovernmentofgoodcuisine.2,continuetoenlargesalestrength,theconcertedeffortthatstrengthenandsellsabranchcooperates,searchtocutapointdefinitely,perfectroundguesttorecievedemand.3,strengthenmanagement,mastergoodadministrativeidea,administrativesystemischanged,scienceischanged.Ministryof**guesthousemeal

FM201*|PES201*|FIFA

擴(kuò)展閱讀：賓館餐飲部年度工作總結(jié)

賓館餐飲部年度工作總結(jié)

一、調(diào)整經(jīng)營措施，降低成本費(fèi)用。

1、將外餐部轉(zhuǎn)租出去，摒棄了多年來“內(nèi)外雙修”、“兩手抓，兩手都不硬”的分散管理模式，握起拳頭來，集中精力發(fā)展內(nèi)餐經(jīng)營。201*年全年實(shí)現(xiàn)營業(yè)收入17xxxx元，比去年內(nèi)餐全年15xxxx元的營業(yè)收入超額2xxxx元。

2、確定合理的減虧經(jīng)營目標(biāo)及利潤指標(biāo)，餐飲部管理層緊緊圍繞目標(biāo)任務(wù)和指標(biāo)落實(shí)狠下管理功夫，想方設(shè)法，力求降低成本、節(jié)約費(fèi)用。201*年餐飲部在超額完成年度任務(wù)、員工工資普遍增加的情況下，成本率及虧損額度均比201*年下降。

3、配合賓館下達(dá)的管理層銷售任務(wù)，積極調(diào)協(xié)餐飲部員工的全員銷售意識，擴(kuò)大內(nèi)需促外銷。在201*年度餐廳接待的起紅白宴服務(wù)中，就有起是由賓館員工推薦和介紹的，占了全部紅白宴席的%,實(shí)現(xiàn)了客人滿意、員工受益、餐廳得利的三贏目標(biāo)。

4、找準(zhǔn)定位，避開與賓館外圍餐廳激烈的散點(diǎn)爭奪，把婚宴、會議、培訓(xùn)等團(tuán)體客源定為主攻方向，調(diào)配了一名負(fù)責(zé)外聯(lián)的副經(jīng)理，加大團(tuán)客銷售。在會議、同學(xué)聚會的數(shù)量均比去年減少的情況下，大力做好培訓(xùn)班的挖掘和接待工作，很大程度彌補(bǔ)了前者所造成的缺損，為超額完成經(jīng)營任務(wù)打下了堅(jiān)實(shí)的基礎(chǔ)。

二、加強(qiáng)內(nèi)部管理，提高服務(wù)質(zhì)量。1、嚴(yán)抓服務(wù)員的個(gè)性化培訓(xùn)。著重培訓(xùn)服務(wù)員的禮貌禮儀、肢體語言運(yùn)用，提高對客人推菜以及投訴的應(yīng)對、處理能力，使每個(gè)服務(wù)員均能獨(dú)擋一面，在人員少、工作重的情況下均能保持服務(wù)技能和水平的正常發(fā)揮。

2、努力保持廚師技術(shù)水平的穩(wěn)定和創(chuàng)新能力的提高。在年初針對技術(shù)狀況對廚師人員進(jìn)行了調(diào)換，并且在力量弱、臺數(shù)多的時(shí)候合理配置人員分工，加強(qiáng)相互合作，保證菜肴的品質(zhì)要求。保持一定的菜品出新率，滿足一定時(shí)期客人的求新需要。

3、加強(qiáng)餐飲部全體成員的食品衛(wèi)生意識和水平的培訓(xùn)。多次聘請衛(wèi)生監(jiān)督管理部門有目的、有重點(diǎn)的對餐廳食品的采購、驗(yàn)收、清洗、加工等環(huán)節(jié)進(jìn)行現(xiàn)場督導(dǎo)及培訓(xùn)，強(qiáng)化食品衛(wèi)生工作的常抓不泄，強(qiáng)調(diào)食品衛(wèi)生的嚴(yán)重性。

4、加強(qiáng)管理層的業(yè)務(wù)培訓(xùn)。分期、分批參加各種本行業(yè)的業(yè)務(wù)培訓(xùn)，不斷提高管理意識、管理水平，學(xué)以致用、現(xiàn)學(xué)現(xiàn)用。三、合理改造硬件設(shè)施、設(shè)備。

1、廚房布局的調(diào)整及裝修。嚴(yán)格按照衛(wèi)監(jiān)部門的要求合理規(guī)劃廚房布局，幾十載黑廚房一朝換新顏，改善了工作環(huán)境，提高了衛(wèi)生質(zhì)量，為“東博會”的成功接待提供了先決條件。2、南門燈箱的修飾和安裝。為偏僻、幽靜的餐廳就餐環(huán)境平添了幾分喜慶和人氣。

3、添置了一批配套婚宴及傳統(tǒng)宴席的餐具、餐巾及喜慶龍鳳臺布，為完成各項(xiàng)婚慶接待奠定了良好的物質(zhì)基礎(chǔ)，也為本年度婚禮零投訴創(chuàng)造了條件。

4、重新修葺了宴會廳及幾個(gè)包廂，并裝點(diǎn)了字畫布置，增加了餐廳的文化氣息和就餐氛圍，提高了包廂利用率。

四、加強(qiáng)團(tuán)隊(duì)協(xié)作，深化全局觀念。

餐飲部全體成員時(shí)刻牢記賓館是一家的全局觀念，堅(jiān)決服從賓館安排，多次配合和協(xié)助客房部、辦公室進(jìn)行搬運(yùn)俱、粉刷油漆、種花除草、清運(yùn)垃圾等活動(dòng)，以人人為我，我為人人的服務(wù)信念，服務(wù)賓館，服務(wù)員工。

五、克服困難，順利完成“東博”接待。

201*年的“東博會”對我賓館、我餐廳既是一次機(jī)遇，更是一次挑戰(zhàn)。面對著首次接待大型國際性團(tuán)隊(duì)的艱巨任務(wù)，餐飲部認(rèn)真做好各項(xiàng)準(zhǔn)備工作，充分調(diào)動(dòng)員工的積極性和發(fā)揮群策群力的團(tuán)隊(duì)精神，克服了人員少、技術(shù)力量弱的不利因素，排除一切困難，以飽滿的工作熱情及忘我的敬業(yè)精神，順利、圓滿地完成了接待任務(wù)。六、存在問題。

1、管理方法落后，造成管理不到位，細(xì)節(jié)抓不到，重點(diǎn)沒管好。2、散客銷售力度不足。3、菜肴創(chuàng)新能力欠缺。

4、包廂電器設(shè)備老化、破損嚴(yán)重。5、正式員工年齡偏大，缺乏一線服務(wù)人員。6、服務(wù)員的規(guī)范化、個(gè)性化服務(wù)不能始終堅(jiān)持。七、201*年計(jì)劃。

1、繼續(xù)完善廚房的裝修，以分級量化管理的標(biāo)準(zhǔn)做好廚房的規(guī)范管理。

2、繼續(xù)擴(kuò)大銷售力度，加強(qiáng)和銷售部門的通力配合，找準(zhǔn)切入點(diǎn)，完善團(tuán)客接待需求。3、加強(qiáng)管理，掌握好的管理辦法，管理制度化，科學(xué)化。**賓館餐飲部

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