管家部第三季度工作總結(jié)

管家部第三季度工作總結(jié)

第三季度主要工作一、接待任務(wù)

第三季度中，班組完成各種大型的接待，分別有七月份高規(guī)格省政府的接待，八月份省軍區(qū)的接待，九月分省外事與集團(tuán)服務(wù)質(zhì)量檢查，以及各種的大型宴會(huì)。在各種的大型接待中，班組合理的安排人員，以及在廣大員工停休的情況下出色的完成了各種的大型接待任務(wù)。二、培訓(xùn)工作

在第三季度培訓(xùn)中，在安全方面重點(diǎn)對(duì)員工的上下班途中的安全進(jìn)行培訓(xùn)，比如交通安全、行車(chē)安全等，在其它的安全知識(shí)掌握中還對(duì)廣大員工的毒品知識(shí)，消防知識(shí)，火場(chǎng)救援工作的知識(shí)重點(diǎn)進(jìn)行的培訓(xùn)，保障酒店與員工的安全，在員工業(yè)務(wù)知識(shí)方面。在七月份開(kāi)始對(duì)員工的基礎(chǔ)知識(shí)進(jìn)行理論培訓(xùn)，再一次的進(jìn)行鞏固，八月份班對(duì)員工進(jìn)行實(shí)際操作的現(xiàn)場(chǎng)培訓(xùn)。同時(shí)利用現(xiàn)場(chǎng)拍照制作成PPT的形式對(duì)員工進(jìn)行再一次的工作糾正。三、設(shè)備與保養(yǎng)

從七月份開(kāi)始班組對(duì)工作安排作了較大的調(diào)整，增設(shè)晚班，這樣一來(lái)保障了外圍與大堂的保養(yǎng)力度。從七月份開(kāi)始，一樓大堂地面循環(huán)保養(yǎng)三次下平均第月一次的全面保養(yǎng)，五樓地毯每月清洗一次，九月底前全面清浩餐飲包廂椅子二次。包廂地毯與地面二次，各個(gè)雪樓層通道地毯全面清洗一次（6F29F），完成娛樂(lè)地毯保二次。在保養(yǎng)各個(gè)區(qū)域設(shè)備的同時(shí)，針對(duì)餐飲宴會(huì)現(xiàn)場(chǎng)的保潔，班組對(duì)每次的宴會(huì)后對(duì)湖南廳地毯進(jìn)行吸塵與局部刷洗，保障該區(qū)域的干凈度。四，經(jīng)營(yíng)節(jié)能舉措

1要求班組員工樹(shù)立主人翁意識(shí)。不浪費(fèi)酒店能源。做到人走關(guān)燈關(guān)空調(diào)。

2對(duì)班組易耗品進(jìn)行回收再利用。對(duì)班組卷紙。鋼絲棉進(jìn)行回收，重新分卷使用。

3嚴(yán)格控制藥水用量。要求員工按標(biāo)準(zhǔn)添加，杜絕浪費(fèi)。

4、我班組有管理人員成立了質(zhì)檢小組，每周一對(duì)各個(gè)區(qū)域進(jìn)行檢查，并在班組會(huì)議上進(jìn)行圖文并茂的形式進(jìn)行通報(bào)改正。

5、基層管理人員加強(qiáng)走動(dòng)式檢查管理，使其及時(shí)發(fā)現(xiàn)問(wèn)題并能及時(shí)的待解決。

五、第四季度工作計(jì)劃

1、制定年度設(shè)備的保養(yǎng)計(jì)劃，接近年底，元月份前對(duì)整個(gè)酒店的地面全面保養(yǎng)二次，地毯二次。

2、制定年度考核方案，認(rèn)真對(duì)每員工進(jìn)行年終大考核。

3、從十月分開(kāi)始班組員工的工資實(shí)行考核套檔制度，根據(jù)員工的績(jī)效考核結(jié)果與個(gè)人表現(xiàn)進(jìn)行調(diào)檔，充分調(diào)動(dòng)員工的積極性。4、做好年底銷(xiāo)售任務(wù)，圣誕節(jié)與春節(jié)的銷(xiāo)售工作。5、加強(qiáng)員工的技能的訓(xùn)練，保障員工年終考核的通過(guò)。6、加強(qiáng)員工的素質(zhì)教育。培養(yǎng)員工的酒店意識(shí)。

擴(kuò)展閱讀：賓館前廳部總臺(tái)小組年度工作總結(jié)

賓館前廳部總臺(tái)小組年度工作總結(jié)

Found(reexamine)201*yearjobsumsupcollective------TotalstageofministryofantechamberoflimitedcompanyofhotelofShanghaigoldenhillthisyearisgoldenhillguesthousechangesthefirstyearaftermaking,belowthecarethatleadsinvariouspartycard,theYouthLeagueorganizesguidebelow,totalstationgroupcombinesthereexaminejobplanofthebeginningoftheyear,reexamineactivityofbeforewasbeingsummedupafewyears,beganfollowingworkcontinuously,promotetheorderlydevelopmentofactivityof”ofdateofarea“theYouthLeagueintheround.One,takingservicedetailandservicequalityguesthouseseriouslyisserviceindustry,theserviceisthecorethatguesthouseworks,servehouseofperforativeYuBineverytotheguestworksegment.Astheimportantwindowofguesthouse,totalstationgroupknowsclearly,theguestisthefinalcommissionerthatservesquality.OneofregardingtheYouthLeagueof“ofgoldenhillareaasdate”atthesametime,totalstationgroupinsiststodogood“inroutine3meetings”,whenencounteringaguestnamely,greetingofmeetingsmile,meeting,meetingiscommunicated.Theserviceneedstosmile,casttotheguestfrombeginningtoendonlyinordertosmile,theservicejustfillsleaseoflife,theguestcanexperienceustodelivertheservicefromtheheart.Andenterhotelwhentheguestwhen,guestofappellationofactive,enthusiastic,affectionately,thecommunicationofgreetingandlanguagemorepullclosethedistanceofweandguest.Attentionofstaffoftotalinthejobstationiscollectedandbuildguesthistorymaterialatordinarytimes,satisfytherequirementofguestindividuation.Totalstationgroupisinahandasachild,fromdetailproceedwith,accomplishdetailservice,individuationservicetrulyintheservice.Whentheguestisregistered,nurturanceoftotalstationstaffisadvertentthehabitofguestbirthday,ifjustmeetguestasithappensspendsbirthdayduringguesthouselodges,totalstationstaffsignsupforabranchintime,preparebirthdayflowertowaitfortheguestbythebranch,giveaguestasurprise.Theonlineguesttobebeingenterednewly,totalstationstaffnotonlycenterofannouncementroomWuputsacustomer,returnkeepaneyeontheyareguestjoinreticle.Totalstationstaffcarriessuchlittledetailnamely,letaguestgainsatisfactoryexperienceingoldenhillguesthouse.2,itiswiththeguestthis,innovationisfirst“yoursatisfaction,mypursuit”,thisistotalstationgroupiswrittendowninthehead,engraveinawordintheheart.Everyemployeeoftenreceivestotalstationgrouppossiblyphoneofsuchanexteriorline,inquiry“howmuchistoday’syenlistprice?”,thepersonthatdoesnotknowstillmaythinkisonelivesinnguest,notbeactually.Totalstationstaffreceivesthistelephonecalleverytime,alwaysbenottireofitsaresolvedirritatedlytotheguest.Accordingtothelifecharacteristicofbusinessaffairsguestandhabit,totalstationgroupoffers“3fast”serve,registernamelyfast,theserviceisfast,balancethebooksisquick.Serviceskilloftenstillisdiscussedeachotherbetweentotalstationstaffandtrytopopularize,ifextendtheserviceofVIPguesttocommonguesttobeperfectedceaselessly,ceaselesssummary.Theservicedoesnothavefullstop,totalstationstaffholdsto“tobethis”withthepersoninservingaprocess,“3hearts”serves,namelyattentive,enthusiastic,patient”carriesout“toserveatpairoftrivialapersonengagedinsomeparticularpursuitsin.Thearticleofguestlosing,totalstationstaffcontactsaguestactivelyandarrangeexpresscompanytosendgoodsinguesthandassoonaspossible.Totalstationstaffdevelopshisintelligenceanwisdomadequatelystill,perfectpairofcustomerserviceWu.Once,aGermanguesttakestotalstandatrousers,pantsbagslidefastenerisbad,becausetheguestwantstowearthispants,hopeweassoonaspossiblerepair.WashhouseFM201*|PES201*|FIFA

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